Report a missed refuse collection
On your scheduled collection day, please make sure your containers are at your collection point by 6:30am. We may collect your containers at any time on your collection day up until 5pm, so please leave your containers out until then.
If you do not place your containers out for collection before 6:30am or you put your containers out on the wrong day, you'll need to either:
If your recycling or food collection is missed, our crews will aim to return within 2 working days to collect it if it’s a confirmed missed collection. If, due to capacity, they are unable to collect in this time, your recycling will be collected on your next scheduled collection day
If your AHP or non-recyclable waste collection has been missed, it will be collected within 2 working days of the reported missed collection, if it's confirmed as missed.
All missed garden waste will be collected within 5 working days of the reported missed collection, if it's confirmed as missed.
How to report a missed refuse collection
Please do not report a missed refuse collection until after 5pm as our crews may still be out collecting up until this time.
If you believe our crews have missed your bin collection, you can report it:
- online from 5pm on the same day your collection should have taken place, up to 3pm the next working day (Monday to Friday)
- to the Customer Contact Centre from 8:30am to 3pm the next working day (Monday to Friday) after your collection should have taken place by phoning 01824 706 000
Report a missed refuse collection online
You can report a missed refuse collection online after 5pm on the same day your collection was due to take place.
Report a missed refuse collection online