Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Council’s response to Coronavirus. Thank you for your understanding.

Complaints, compliments and feedback

'Your Voice' is our feedback policy, which sets out how we deal with complaints, compliments, suggestions and comments about the services we provide.  You can use it to let us know how we're doing and how we can improve.

Straight to...


Making a complaintHow to make a complaint about council services, schools, councillors or social services.


Compliments and feedbackPay us a compliment, or make a suggestion on how we can improve.


General enquiries For advice and information about our services.



Complaints, compliments and feedback policy Customer Satisfaction - ResultsInsurance information