Emergency services

Coronavirus (COVID-19) - Service information and guidance

Latest news about our services and advice on the Coronavirus.

Covid-19 response: vacancies

We're looking for care staff to help with the response to the coronavirus.

View the Care Recruitment vacancy details  

BETA website

We're trialling out a brand new website – and want to hear your views.


In an emergency, if someone’s life is in danger or a crime is in progress, always dial: 999 

Contacting us

You can call our customer service centre on 01824 706000 from 8:30am to 5pm. Outside of these hours, you can phone 0300 123 30 68.

If you need to speak to a duty social worker outside normal office hours, you should call the emergency duty team on 0345 053 3116.


There are a number of other ways to contact the emergency services in non-emergencies;

North Wales Police: 101 or 0300 330 0101
Visit the North Wales Police website

North Wales Fire and Rescue Service Headquarters: 01745 535250
Visit the North Wales fire service website

Welsh Ambulance Services: 01745 532 900
Visit the Welsh Ambulance service website 

H M Coastguard, Holyhead: 01407 762 051
Visit the Holyhead Coastguard website 

Environment incidents

Please report environmental incidents to Natural Resources Wales by calling 03000 65 3000 or online.

Report an incident (Natural Resources Wales website)

Related pages

Adults and older people - You can report suspected adult abuse if you fear an adult is at risk. 

Children and young peopleFind out how to report a child at risk if you are concerned about a child’s welfare or safety. 

AnimalsFind out how to report mistreated, neglected, injured or distressed animals 

Council house repairsFind out how to request a repair to a council property 

Homeless or at riskFind out about the help available for people who are homeless, or at risk of becoming homeless